Improving accessibility to assistance and information Kwong Wai Shiu Hospital (KWSH) is designing and planning their new nursing home for the elderly in Potong Pasir. As part of the planning, design and development of the new nursing home, KWSH intends to engage their stakeholders (elderly residents, staff members, etc.) to better understand their needs and expectations in terms of the features and provisions of the new nursing home. Two aspects are particularly important – access to assistance and access to information – particularly when social interactions have to be limited and physical distance needs to be maintained, post-COVID-19. In addition, there are attendant constraints to the service provision and delivery that Kwong Wai Shiu Hospital may face such as manpower constraints, restrictions in social interactions and physical distancing between healthcare providers and residents, as well as ensuring effective design for better information and assistance access and provision. In partnering NACE@SIT, we are embarking on a 3-part collaboration with KWSH: workplace training program for KWSH staff; user engagement and study to understand needs and expectations; and facilitating the design and planning of the new KWSH nursing home in Potong Pasir. This project is led by Asst Professor Intan Azura Mokhtar (Design and Specialised Businesses) and Asst Professor Nicholas Teo Boon How (Design and Specialised Businesses), in partnership with NACE@SIT and CLASIC.