Improving accessibility at Kwong Wai Shiu Hospital Kwong Wai Shiu Hospital (KWSH) is collaborating with NACE@SIT in the planning, design, and development of its new nursing home. Scope of the collaboration between KWSH and NACE@SIT Facilitating the design and planning of the new nursing home in Potong Pasir Understanding the needs and expectations of users (e.g. residents, staff) Designing a workplace training programme for KWSH staff KWSH highlighted two important design requirements: access to assistance and access to information. Both requirements should factor in the need for limited social interactions and social distancing in a post-COVID-19 environment. In addition, plans related to overall operations of the nursing home operations must ensure smooth service provision and delivery in spite of manpower constraints. This project is led by Assoc Professor Intan Azura Mokhtar and Asst Prof Nicholas Teo Boon How from the Business, Communication and Design cluster in partnership with NACE@SIT and CLASIC.