About Course
AI agents can now plan tasks, call tools, interact with systems and carry work through multi-step processes with limited human intervention. This changes how operational work is designed, staffed and governed. Organisations are moving beyond automating individual tasks to designing hybrid workflows in which people and AI agents share responsibility for execution, creating new requirements for workflow design, exception handling, capacity planning and performance governance.
This course addresses that gap for operations leaders, process owners, business transformation teams and workforce planners who are redesigning processes around agentic AI. It assumes no coding, AI engineering or data science background.
Over two days, learners work through how to decompose operational workflows, allocate tasks between humans and AI agents, define escalation and exception pathways, and plan capacity in environments where agents perform work alongside people. They examine how traditional operating models need to change as AI agents take on more autonomous roles, and how KPIs and governance mechanisms can be redesigned to maintain accountable performance.
The course opens with a practical grounding in how agentic systems operate within business processes, so that operational decisions rest on an accurate understanding of the technology. It closes with an applied operating-model redesign workshop in which learners redesign a selected operational process and develop a practical concept that can support workplace discussion, pilot planning or a broader transformation roadmap.
Delivery is classroom-based, built around scenario discussion, worked examples and a hands-on operating-model redesign workshop.
Skills you’ll gain
Artificial Intelligence
Project Management
Logistics
Who Should Attend
This course is suitable for:
Operations leaders and process owners from working level to senior management
Operations managers, process excellence and business transformation professionals
Applicable across industries with process-heavy operations
Minimum Entry Requirements
- At least 2 years of experience in operations management, business process ownership, process improvement, transformation, service delivery, workforce planning or team leadership
Basic digital literacy is expected, but coding, data science or AI engineering experience is not required
The Agentic AI Series
This course is part of a collection of Agentic AI courses curated by SITLEARN, spanning finance, legal, human resources, marketing, operations, and risk and security. Each course imparts agentic AI foundations customised to the specific function. View the full collection here.
Learning Outcomes
By the end of this course, learners will be able to:
- Decompose operational processes and allocate tasks appropriately between humans and AI agents
- Identify where human judgement and oversight remain non-negotiable within agent-enabled workflows
- Design human-agent collaboration models appropriate to different operational risk levels
- Build workforce plans that treat agent capacity as a resourced and budgeted asset
- Define fleet ownership, accountability and organisational responsibilities for agentic operations
- Design exception-handling pathways and escalation thresholds for agent-enabled processes
- Define operational KPIs for agentic processes including exception-handling and performance metrics
- Identify common process redesign failure modes including removing human oversight too early
- Present an integrated operating-model redesign for a process within their own function
Teaching Team
Ian Loe Wai Yew
Trainer
View profile
Course Details
Schedule
| Course Run | Dates | Time |
|---|---|---|
| January 2027 | 13 - 14 Jan 2027 | 9:00 am – 6:00 pm |
| March 2027 | 4 - 5 Mar 2027 | 9:00 am – 6:00 pm |
Day 1
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Day 2
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Certificate and Assessment
A Certificate of Attainment will be issued to participants who:
- Attend at least 75% of the course
- Undertake and pass non-credit bearing assessment during the course
Participants who meet the attendance requirement but do not pass the assessment will receive a Certificate of Participation.
Mode of Assessment: Oral Questioning (30 minutes)
Fee Structure
The full fee for this course is S$2,507.00.
| Funding Category | Eligible Funding | Course Fees Payable After Funding |
|---|---|---|
| Singapore Citizen (Below 40) | 70% | S$752.10 |
| Singapore Citizen (40 & Above) | 90% | S$292.10 |
| Singapore PR / LTVP+ Holder | 70% | S$752.10 |
| Non-Singapore Citizen | Not Eligible | S$2,507.00 |
Note: All fees above include GST. GST applies to individuals and Singapore-registered companies.
For Organisations
Interested in this course for your business or team?
Tailored to your organisation's specific training needs, we can help you design and develop custom courses to grow key talent and build specialist expertise to meet the future demands of work.
Course Runs
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