About Course
Organisations thrive by optimising processes to deliver value and meet customer expectations. Underperformance often stems from process deficiencies and poor interaction with people and technology, highlighting the need for effective process management. Effective process management is critical for operational excellence and overcoming performance deficiencies.
This micro-credential provides the foundational knowledge, and skills needed to optimise organisational processes and drive performance improvements. It covers key areas including Process Management, Total Quality Management, Lean Six Sigma, and Supply and Inventory Management. Through a focus on these core competencies, the micro-credential aims to transform how organisations manage their processes and deliver value.
By mastering these competencies, learners will gain practical knowledge to improve process performance and drive organisational success. The micro-credential provides a comprehensive approach to understanding the tools and techniques necessary for operational excellence in various industries.
This micro-credential is part of the CSM Pathways in Electrical and Electronics Engineering and Infrastructure and Systems Engineering.
Who Should Attend
Assumed Prior Knowledge
- Learners should possess analytical skills for problem-solving and decision-making, as well as basic statistical knowledge
- Basic communication and writing skills are required to create content and complete written exercises
Learning Outcomes
This micro-credential is predominantly delivered through a competency-based education (CBE) approach where learners acquire and demonstrate mastery of knowledge and skills that are directly relevant to job functions. This prepares them to be industry-ready where they can apply their newly acquired competencies to their work.
List of Competency Units
| Code | Competency Unit Title | Credits |
|---|---|---|
| ENG3102C | Process Management | 3 |
| ENG3103C | Total Quality Management | 3 |
| ENG3104C | Lean Six Sigma | 6 |
| ENG3105C | Supply and Inventory Management | 6 |
The above are competency units that constitute this micro-credential. Upon completion of the micro-credential, you will be able to:
- Analyse key business process
- Integrate quality management principles into an organisation’s systems
- Manage continuous improvement projects to optimise an organisation's systems and processes
- Manage inventory risk to satisfy demand at the lowest possible inventory costs
Coaching for Success
During the course, you will have access to a team of qualified success coaches who can work with you on learning strategies or to develop a personalised learning plan. Through the success coaches, you can gain access to a wide range of resources and support services, and be empowered with the necessary tools to navigate your learning journey successfully.
Teaching Team
Chun Yee Lim
Associate Professor / Prog Leader, Engineering, Singapore Institute of Technology
Mustafa Shabbir Kurbanhusen
Asst Provost (Continuous Learning) /A/Prof /Deputy Dir, ARO, Engineering, Singapore Institute of Technology
Yee Fook Cheong
Associate Professor, Engineering, Singapore Institute of Technology
Joshua Chan Tze Jin
Senior Professional Officer, Singapore Institute of Technology
David Lin Weidong
Associate Professor /Prog Leader, Engineering, Singapore Institute of Technology
Course Details
Schedule
| Week | Learning Activity | Delivery and Time |
|---|---|---|
| 1 – 12 | Self-directed learning (pre-recorded videos) | Asynchronous online |
| 1 – 12 | Integrated sessions | Zoom |
| 6, 8, 11, 13 | Assessments | In-person Time TBC |
Certificate and Assessment
A Specialist Certificate in Operational Excellence in Engineering will be issued to learners who:
- Attend at least 75% of the course and
- Undertake and pass all credit bearing assessments
Assessment Plan
- The learner will undertake a combination of written assessments (short answers, technical reports), projects, assignments and presentations.
Fee Structure
The full fee for this course is S$10,006.20.
| Category | After SF Funding |
|---|---|
| Singapore Citizen (Below 40) | S$3,001.86 |
| Singapore Citizen (40 & Above) | S$1,165.86 |
| Singapore PR / LTVP+ Holder | S$3,001.86 |
| Non-Singapore Citizen | S$10,006.20 (No Funding) |
Note:
- A one-time, non-refundable matriculation fee of $54.50 will be collected before course commencement.
- All fees above include GST. GST applies to individuals and Singapore-registered companies.
- Should you decide to convert to the degree pathway, you will be subject to SIT’s tuition fees and may qualify for the Ministry of Education (MOE) tuition grant, based on eligibility criteria set by MOE. Please note that the SkillsFuture subsidy will no longer be applicable once you convert to the degree pathway.
SkillsFuture Credit
Learners may use their SkillsFuture Credit and Additional SkillsFuture Credit (Mid-Career Support) to further offset out-of-pocket course fees.
SkillsFuture Mid-Career Training Allowance (Part-time)
Singapore Citizens, aged 40 and above, and in-employment in the past 12 months are eligible for Training Allowance of $300 per month. Login to SkillsFuture Portal with your SingPass to check your eligibility.
Frequently Asked Questions
Fee Subsidy & Funding
-
Who qualifies for SkillsFuture course fee subsidy?
Singapore Citizens, Permanent Residents and LTVP+ holders are eligible for SkillsFuture Course Fees Funding. Refer to Fee Structure for details.
-
If I fail or drop out of the programme, what will happen to the funding I’ve received?
If you fail the programme or drop out without a valid reason, you may be required to refund the course fee subsidy you received. Learners are encouraged to complete all modules and pass the assessments to fully benefit from the programme and retain the funding support.
-
What if I turn 40 years old in the middle of the programme?
If you turn 40 years old during the programme, you will become eligible for the Mid-Career Enhanced Subsidy from the month you turn 40. This subsidy can cover up to 90% of programme fees.
SkillsFuture Mid-Career Training Allowance (Part-time)
-
Who is eligible for SkillsFuture Mid-Career Training Allowance?
Singapore Citizens aged 40 years old and above and is in-employment with income in the last 12 months are eligible for SkillsFuture Mid-Career Training Allowance (Part-time) when they enrol into a Competency-based Stackable Micro-credential. Subject to application approval by SkillsFuture Singapore.
-
When and how do I apply for the training allowance?
You can login to SkillsFuture Portal with your SingPass to submit your application for the SkillsFuture Training Allowance (Part-time) up to two (2) months before the course start date.
-
How much training allowance will I receive upon successful application?
You will receive an allowance of $300 per month for the period of your 3-month micro-credential course.
-
What are the requirements I need to fulfil in order to receive the monthly training allowances?
You will need to fulfill a minimum of 75% attendance of the course.
Course Runs
Learning Pathway
Earn specialist certificates through micro-credentials in the following CSM pathways. Stack these micro-credentials towards a bachelor's degree at SIT.
New Engineering Micro-credentials Launching Soon!
Exciting news! We are introducing new micro-credentials in Electrical and Electronic Engineering & Infrastructure and Systems Engineering. Be among the first to know by registering your interest today! Register now →