About Course

Organisations thrive by optimising processes to deliver value and meet customer expectations. Underperformance often stems from process deficiencies and poor interaction with people and technology, highlighting the need for effective process management.

Effective process management is critical for operational excellence and overcoming performance deficiencies. This micro-credential provides the foundational knowledge, and skills needed to optimise organisational processes and drive performance improvements. It covers key areas including Process Management, Total Quality Management, Lean Six Sigma, and Supply and Inventory Management. Through a focus on these core competencies, the micro-credential aims to transform how organisations manage their processes and deliver value.

By mastering these competencies, learners will gain practical knowledge to improve process performance and drive organisational success. The micro-credential provides a comprehensive approach to understanding the tools and techniques necessary for operational excellence in various industries.

This micro-credential is part of the CSM Pathways in Electrical and Electronics Engineering and Infrastructure and Systems Engineering.

Skills you’ll gain
Electronics Engineering
Systems Engineering
Process Engineering
Lean and Six Sigma
VIEW ALL SKILLS

Who Should Attend

Plant or factory manager, production engineer, manufacturing engineer, quality engineer and other professionals working in the planning and execution of processes leading to the production of goods and services
Assumed Prior Knowledge
Learners should possess analytical skills for problem-solving and decision-making, as well as basic statistical knowledge
Basic communication and writing skills are required to create content and complete written exercises

Learning Outcomes

This micro-credential is predominantly delivered through a competency-based education (CBE) approach where learners acquire and demonstrate mastery of knowledge and skills that are directly relevant to job functions. This prepares them to be industry-ready where they can apply their newly acquired competencies to their work.

List of Competency Units

CodeCompetency Unit TitleCredits
ENG3102CProcess Management3
ENG3103CTotal Quality Management3
ENG3104CLean Six Sigma6
ENG3105CSupply and Inventory Management6

The above are competency units that constitute this micro-credential. Upon completion of the micro-credential, you will be able to:

  • Analyse key business process
  • Integrate quality management principles into an organisation’s systems
  • Manage continuous improvement projects to optimise an organisation's systems and processes
  • Manage inventory risk to satisfy demand at the lowest possible inventory costs

Coaching for Success

During the course, you will have access to a team of qualified success coaches who can work with you on learning strategies or to develop a personalised learning plan. Through the success coaches, you can gain access to a wide range of resources and support services, and be empowered with the necessary tools to navigate your learning journey successfully.

Teaching Team

Chun Yee Lim
Chun Yee Lim

Associate Professor / Prog Leader, Engineering, Singapore Institute of Technology

View profile
Mustafa Shabbir Kurbanhusen
Mustafa Shabbir Kurbanhusen

Asst Provost (Continuous Learning) /A/Prof /Deputy Dir, ARO, Engineering, Singapore Institute of Technology

View profile
Yee Fook Cheong
Yee Fook Cheong

Associate Professor, Engineering, Singapore Institute of Technology

View profile
Joshua Chan Tze Jin
Joshua Chan Tze Jin

Senior Professional Officer, Singapore Institute of Technology

View profile
David Lin Weidong
David Lin Weidong

Associate Professor /Prog Leader, Engineering, Singapore Institute of Technology

View profile

Course Details

Schedule

WeekLearning ActivityDelivery and Time
1 – 12 Self-directed learning (pre-recorded videos)Asynchronous online
1 – 12Integrated sessionsZoom
6, 8, 11, 13AssessmentsIn-person
Time TBC

Certificate and Assessment

A Specialist Certificate in Operational Excellence in Engineering will be issued to learners who:

  • Attend at least 75% of the course and
  • Undertake and pass all credit bearing assessments
Assessment Plan
  • The learner will undertake a combination of written assessments (short answers, technical reports), projects, assignments and presentations.

Fee Structure

The full fee for this course is S$10,006.20.

CategoryAfter SF Funding
Singapore Citizen (Below 40)S$3,001.86
Singapore Citizen (40 & Above)S$1,165.86
Singapore PR / LTVP+ HolderS$3,001.86
Non-Singapore CitizenS$10,006.20 (No Funding)


Note:

  • A one-time, non-refundable matriculation fee of $54.50 will be collected before course commencement.
  • All fees above include GST. GST applies to individuals and Singapore-registered companies.
  • Should you decide to convert to the degree pathway, you will be subject to SIT’s tuition fees and may qualify for the Ministry of Education (MOE) tuition grant, based on eligibility criteria set by MOE. Please note that the SkillsFuture subsidy will no longer be applicable once you convert to the degree pathway.
For Organisations
Interested in this course for your business or team?
Tailored to your organisation's specific training needs, we can help you design and develop custom courses to grow key talent and build specialist expertise to meet the future demands of work.

Learn More

Course Runs

There are no upcoming course runs at the moment.

Subscribe to our mailing list to learn about the latest dates as soon as they become available.

SUBSCRIBE NOW
Apply now