SCTP Consumer Market Research and Analysis (Private)

Jeffrey Chai is seasoned product leader who has extensive experience in leading innovation and transformation across both government and industry sectors. At IBM Consulting Singapore, he leads the best practices for the design, development and delivery of enterprise data and artificial intelligence products, each aligning their strategies with client needs to create lasting business impacts.

Formerly a product manager at GovTech Singapore and the Maritime and Port Authority of Singapore, Jeffrey has successfully managed data products that drive national digital transformation, including AI-enabled platforms and hybrid cloud solutions. His work emphasises on user-centricity, agile execution, and data-informed innovation.

An advocate for lifelong learning and industry relevance, Jeffrey is also a certified Product Owner, Scrum Master and holds multiple graduate-level credentials in Product Management, Business Analytics, and even a Masters in Business Administration. As a trainer, he is passionate about equipping professionals with the mindset, tools, and strategies needed to thrive in the digital product space.

Wei Liang is a product strategist and innovation educator with a decade of experience helping ventures and organisations across Southeast Asia bring meaningful ideas to market. With deep roots in entrepreneurship, he specialises in guiding teams from zero to one—crafting products that solve real problems, resonate with users, built to scale and commercialised.

Wei Liang has partnered with governments, global universities, family enterprises, and corporations to design programmes that bridge product development, market entry, and business transformation. From leading accelerators to building next-gen leadership pipelines, he is known for blending rigorous strategy with practical execution—delivering results that are both measurable and meaningful.

Wei Liang’s strength lies in seeing the full picture: from uncovering user needs to mapping business models, launching MVPs, and aligning cross-functional teams around growth. He is often sought after for his clarity of thought, influence across sectors, and his ability to activate innovation from the ground up.

Currently completing a Doctorate in Business Administration focused on entrepreneurial pedagogy, Wei Liang is shaping the future of how product strategy and innovation capability are built—both in startups and established organisations. His work continues to inspire founders, operators, and executives to not only build better products, but to lead with purpose and clarity in a world that demands constant reinvention.

Ren Sen is an AI product manager with a background in designing and deploying AI-enabled digital products. His journey spans diverse domains, including software engineering, digital product management, and intelligent systems. Starting from developing AI chatbots for customer service, Ren Sen has consistently explored how artificial intelligence can enhance in other business functions, establishing himself as a leader in creating impactful, user-centric products.

Ren Sen’s career began with early Silicon Valley startups, providing him with first-hand exposure to high-growth environments. This entrepreneurial foundation cultivated his problem-solving skills, which he later applied at Singapore’s leading organisations to enhance customer experiences and operational efficiency. As he transitioned into the corporate world, he specialised in designing and scaling intelligent digital assistants and platforms.

His experience spans the lifecycle of AI-powered products, from concept and natural language design to deployment and continuous iteration. He has developed frameworks to ensure quality, safety, and compliance of AI outputs, and led agile teams with scrum, ensuring that complex products are delivered on time and aligned with strategic outcomes.

Ren Sen holds a Master of Computing in Information Systems and a Bachelor of Computing in Electronic Commerce (Honours with Distinction) from the National University of Singapore. His academic journey also includes the NUS Overseas College (Silicon Valley) programme. He is also a certified product management and agile professional, dedicated to lifelong learning and staying at the forefront of digital innovation.