As Director of the Instituto Lean in Barcelona, Spain, Oriol Cuatrecasas has helped many organisations start and sustain their lean transformations. He has led many lean transformation projects in areas like manufacturing, laboratories, offices, services, insurance, banking, retail shops, hotels, restaurants, hospitals and healthcare centres.
Besides his work with the Institute, Oriol conducts research into lean management, teaches workshops, and lectures at the Polytechnic University of Catalonia (UPC). He is a member of the UPC faculty for MBA programmes and master courses in production, lean practice, and project management. Previously, he worked in the auto industry, where he learned lean principles from Toyota sensei. He holds an industrial engineering degree from UPC.
One of the successful lean transformation project that Oriol has led is his work with Barcelona-based 365.Café, which is a chain of little cafés and bakeries with one production centre supporting all 78 outlets. 365.Café started with just one bakery in 1999, operating out of a small facility in central Barcelona. After applying lean thinking and principles, 365.Café opened an additional 32 shops by 2004 without having to move to a larger facility. Here is the detailed case study of 365.Café.