Lean Workshop: A3 Thinking and Problem-Solving in Healthcare

Lean Workshop: A3 Thinking and Problem-Solving in Healthcare

When faced with problems in the workplace, we often attempt to solve them by adopting ready-made solutions or solutions that have been proven to work for other organisations. Although these solutions may seem to work at first, they usually address the problem superficially and the real root causes remain unaddressed. This results in the same problems resurfacing down the road. In this 1-day workshop, learn how to apply A3 thinking as an integral part of day-to-day work, using it both as a problem-solving tool and a management process. 

Who Should Attend:

Clinicians, leaders, staff involved in operations, improvements or patient care.
•   Operations Management
•   Product and Process Design

What You Will Learn

  • UNDERSTAND the key concepts of Lean Healthcare
  • LEARN the A3 thinking methodology
  • APPLY the Lean problem-solving approach in a simulation
  • EXAMINE case studies in healthcare
  • IDENTIFY areas in your workplace to apply the concepts 

Course Requirements:

  • 80% Participation Rate
  • Completion of Reflection Log
  • Completion of Post-Programme Analysis

Course Fees (per class):

  SMEs Non-SMEs
Full Course Fee $1,000 $1,000
Subsidy from SkillsFuture Singapore* $900
(90% Subsidy)
(70% Subsidy)
Nett Course Fee $100 $300
TOTAL (inclusive of 7% GST) $107 $321

*Subsidy granted only to participants who are either Singapore Citizens or Singapore Permanent Residents

Course Certification:

Upon completion of this programme, and meeting the course requirements, participants will be awarded a Certificate of Participation issued by Singapore Institute of Technology.

Trainer's Profile

Denise Bennett
Executive Director, Australasian Lean Healthcare Network

Denise is an active member of the Lean Global Network, a faculty member of Lean Enterprise Australia and a founding executive of the Australasian Lean Healthcare Network.
Denise pioneered the application of Lean Thinking in healthcare and local government within Australia, learning and sharing what she has learned within these sectors and internationally to the Lean Thinking community. She has established a comprehensive development program for Lean Learners and Practitioners and the Lean Practitioner course is certified by Swinburne University.

 23 April - 23 April

Date: 23 April 2019
Time: 9:00am - 5:00pm
Location: SIT@Dover, 10 Dover Drive, Singapore 138683