Global Experience – COVID-19 FAQ

Global Experience – COVID-19 FAQ

Q. Will SIT insurance cover cancellation costs incurred on air tickets and accommodations?

SIT travel insurance will cover trip cancellation cost if Singapore MFA issued travel curtailment advisory against the OIP destination

We strongly advise that you quickly do the following:

  • Contact your airline to cancel your flight and request a refund, or to see if you can reschedule your flight to a later time in the year;  
  • Contact your accommodation to cancel your booking and/or request for a fee waiver; and
  • Check with the travel insurance company at to claim for any costs incurred, under the insurance policy.

Q. How do I submit an insurance claim?

Please submit the following documents via AXA portal ( so as to enable the Insurer to assess this claim in accordance to the Policy Terms and Conditions:

  • Scheduled travel itinerary of the whole trip
  • Booking invoice with terms and conditions, and payment receipts for the purchased air ticket
  • Written confirmation of the refund amount from the travel agents / airline

Please note that AXA will still have to review and assess the claims subject to the policy terms, conditions and exclusions. Thereafter please e-mail a set of the submitted documents to for Howden’s records.

Contact for general enquires and claims:

Name Contact No. Email Address Types of enquires
Samantha Su +65 6510 3752 General
Gladys Toh +65 6510 3769 General
Cassandra Chen +65 6510 3730 Claims

SIT can provide you with an official letter to support your cancellation requests to the various service providers. Please contact SIT Global Experience Division (email: if you need an official letter or any assistance.

Q. With the cancellation of the OIP/OIWSP, how will I complete the associated credits in order to graduate?

Alternate learning arrangements have been developed to replace the OIP/OIWSP. These arrangements are specific to each degree programme. Please approach your Programme Directors for more information.

Q. Upon Your Return to Singapore, what do I need to do?

From 20 March 2359hrs, all returning Singaporeans and Permanent Residents, Student Pass holders returning to Singapore will be issued a 14-day Stay-Home Notice. You will be required to provide proof of the place where you will serve the 14-day SHN, e.g. a hotel booking covering the entire period, or a place of residence you or your family members own. Persons under SHN will have to remain in their place of residence at all times for 14 days after entering Singapore.

This is a further precautionary measure Singapore is undertaking to minimise the risk of additional imported cases of COVID-19, as community transmission of COVID-19 in these countries have increased. For more information on the SHN, please visit